QVI Club’s 24/7 Call Centre Numbers

Sometimes, the desire to take a holiday hits you at the oddest hours, but trying to contact a travel agent in the middle of the night is, of course, not possible.

But with QNet, it is possible!

Do you know that when you call the 24/7 NSG Multilingual Contact Center, that you can also access experienced travel representatives to help you with your holiday plans at any time of the day or night?

If you have a QVI Club membership or a Q-breaks holiday package, you can reach us 24 hours a day, any day, and we’ll be more than happy to help you with your travel plans or answer your travel queries. You can reach us through the following numbers from anywhere in the world:

International Number:     +603 7949 8288 (All languages)

Toll-Free Numbers:

Hong Kong 800 933 691
India 000 800 600 1144
000 800 100 7022
Indonesia 001 803 601923
Malaysia 1800 88 0983
Philippines 1800 160 10053
Saudi Arabia 800 860 1806
Singapore 800 601 1425
Sweden 0207 95050
Taiwan 00801 601347
Thailand 1800 060 102
Turkey 90 212 414 1780
U.A.E. 8000 600 212
U.S.A. 866 578 607

*All calls are free-of-charge when made from within the stated country, with the exception of Turkey, which is charged at local call rates (international call rates apply for calls made from outside Turkey).

With us, everything is always POSSIBLE!


  1. Manshur says:

    Thanx Qvi and surport group,exchange world applies to which resorts or hotel in africa

  2. Ibrahim says:

    This is a good development better than before.

  3. Ibrahim says:

    We look forward to having your resort in Nigeria West Africa

  4. shahin says:

    u menya turisticeskiy paket QVI bronze.
    kak ya moqu poiti otdixat?,bileti kak kupit na zonu otdixa,cto saboi vzat?
    prowu napiwite ocen yasno kak i cto mne delat
    zaranee ocen blaqadaren

    • Quinn at QNet says:

      Уважаемый НП,
      Спасибо за то, что приобрели абонемент QVI.
      Подробную информацию о пакете, как забронировать отдых и т.д. Вы можете прочитать на русском языке здесь:
      выбрать курорты можно в разделе «Курорты» на сайте QVI:
      Выбрав отели и даты (3 варианта), пожалуйста, напишите в отдел работы с клиентами QVI по адресу: customercare@qviclub.com или заполнив форму на сайте (там же есть телефон и факс офиса):

      Обращаем Ваше внимание, что перелет не входит в стоимость абонемента. Тем не менее, туристическое агентство Bonvo предлагает выгодные варианты и скидки для НП Qnet в счет накопленных Вами баллов электронных ваучеров.
      Пожалуйста, обращайтесь напрямую в QVI, если у Вас возникают дальнейшие вопросы.

      Желаем Вам хорошего отдыха!

      К Вашим услугам,

      Dear Valued IR,
      Thank you for purchasing the QVI membership.
      Details about package, how to make a booking, etc, you can find in Russian here:
      You can choose your resort in the Resort section on the QVI web site:

      Once you decide on your hotel and travel dates (3 options), please contact the QVI Customer Care service by emailing to: customercare@qviclub.com or by filling in form on the web site (that page also provides the QVI’s phone and fax numbers): http://www.qviclub.com/contact.html

      Please kindly note that airfare is not included in the membership price. However, Bonvo travel agency gives great offers and discounts for QNet IRs and allows redemption of eVoucher points.
      Please do not hesitate to contact QVI directly if you have any further questions.

      Have a great vacation!

      In service,

  5. lamiaa says:

    Thanx a lot but how can we cotact you what is the e-mail of Qvi and is there any branches of yours here in Egpt?

    • Quinn at QNet says:

      Hi Lamyaa,

      You can contact the Singapore office at +65 6491 0900 or email at customercare@qviclub.com. Alternatively you can also contact our 24/7 NSC Multilingual Contact Centre. Currently we don’t have any branch in Egypt.

      In service,

  6. FADY WAGEEH says:


  7. MALIK says:


    • Quinn says:

      Hi Malik,

      You can contact our NSG 24/7 Multilingual Contact Centre in UAE at 8000 600 212.

      In service,
      Quinn at QNet

  8. AMIR LOUIS says:


  9. rochelle says:

    hi! i would like to know where i can find all the list of the countries and their hotels too which i can use my 7nights holiday package. and i believe i can split my holiday into two trips, are there specific countries and hotels to be used if i split my holiday package or it doesn’t matter how am gonna use it? is it 45 days prior booking for the hotel?and lastly, i purchased my membership may1, 2012. until when is my membership valid?

  10. Shahnawaz Anwar says:

    I am not getting proper support from QVI Customer-care, could you please provide esclation matrix…. whom should i esclate this issue.

    • Quinn says:

      Dear Shahnawaz, we apologise for your inconvenience with our call centre. We take all complaints seriously and have looked into the matter.
      We have sent a reply on 17 April 2013 informing you that the dates your requested our unavailable. Please confirm if the proposed dates we have sent you is suitable for you.


  11. nazgul says:

    Zdravstvuite!Qnet ya iz Korea pishu vam v Koree budut oteli?

  12. Abiramkumar says:

    Hi Qnet,

    My IR number is IN089652 (Abiramkumar Palanivelu).

    I have gave all documents for my refund but yet now i have not received my amount.

    Also i am trying to connect 91 99 0006 3901 and 91 96 8668 9974 phone numbers.
    But nobody picking the phones.

    I request you to consider my request and do the needful shortly.


    • Nathan says:

      Hi Abiramkumar

      Thanks for your query, we regret that this matter has not been resolved to your satisfaction. I will ask someone in our Global Support Centre to contact you.

      In service

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